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COVID-19 UPDATE

WHILE WE REMAIN OPEN FOR BUSINESS, ALL BRANCH LOBBIES WILL BE CLOSED UNTIL FURTHER NOTICE. PLEASE UTILIZE THE DRIVE THRU FOR TRANSACTIONS.  YOU MAY CALL OUR MAIN OFFICE AT 520-325-5200 FOR ADDITIONAL DETAILS.


 April 1, 2020 

Update to Our Customers about Coronavirus COVID-19

Dear Valued Customer,

With the ongoing rapid developments surrounding Coronavirus COVID-19, we wanted to let you know what Commerce Bank of Arizona is doing to respond to the impacts this virus is having in our communities, our state and the nation.

Our Commitment to Health and Safety:

Commerce Bank of Arizona (“CBAZ”) is committed to the health and well-being of the people in our communities. As the virus is widespread in all of the communities we serve, we have decided to close our lobbies, but our bank is still open for business! We are just processing transactions in a different manner.  As federal, state and local health officials continue to issue updated guidance for businesses and individuals, we will continue to operate in a way that will best serve our communities. This means that our approach to handling your lending and deposit needs may look a little different, but we will continue to provide the level of service our customers have come to expect. We will work to keep customers informed if guidance from these agencies warrants additional changes to how we operate. Because we are an essential business, our operations will continue in the face of our statewide Stay-at-Home order issued by our Governor, effective the evening of March 31, 2020.

What We are Doing

Our Pandemic Response Team continues to monitor updates regarding the spread of Coronavirus COVID-19 from the Centers for Disease Control and Prevention (CDC) as well as information from federal, state and local agencies. We want to be sure our actions line up with the most current recommendations.

In an effort to mitigate the risks associated with Coronavirus COVID-19, CBAZ has the following measures in place:

  • All branch lobbies will be closed until further notice.  Please utilize the drive thru or other convenient services (ATM’s, Night Drops, Online Banking, our Mobile App, or Telephone Banking (888) 800-7750) for all banking transactions.
  • Our secure Night Drop boxes are available to accept deposits. Simply drop your deposit into the box at your convenience. Our staff will confirm receipt.
  • CBAZ employees are being encouraged to practice good health hygiene consistent with advice published by the CDC.
  • Technology – CBAZ uses a variety of technologies designed to provide banking service continuity and maintain high service standards.  This includes Online Banking and Mobile App availability for our customers.  The technology we have in place also allows most employees the ability to work remotely from home in a secure manner in order to minimize the potential for community spread.
  • Travel – CBAZ’s Human Resources department has asked employees to carefully consider their travel plans and is actively monitoring employee travel. 
  • Third Parties – CBAZ is in communication with important service providers who have detailed their efforts to continue to provide services in the face of Coronavirus COVID-19.

What you can do:

You can access your account(s) from home 24/7 using Telephone Banking (888) 800-7750. You may also access your account(s) using Online Banking or our Mobile App to view transactions, check balances, make payments, make deposits and more. Our staff will be happy to assist you if you need help using our Online Banking or Mobile App services. Please contact Niki Timlin at (480) 253-4503. 

If you visit our physical branch locations, you will now use our drive thru lanes or night drop. You may still access your Safe Deposit Box during normal banking hours, but please call ahead.  Limited in-person meetings with bank staff may be available, but by appointment only.  We strive to provide excellent Customer Service as we all work together to get through this crisis. We truly appreciate your business. If you have questions, please do not hesitate to contact us at (520) 325-5200. We encourage customers to stay informed with the latest information from the CDC at www.cdc.gov/coronavirus/2019-ncov.

Additionally, information from the FDIC regarding Coronavirus COVID-19 and financial institution customers can be accessed at https://www.fdic.gov/coronavirus/.


Information specific to Arizona can be accessed at the Arizona Department of Health Services website https://www.azdhs.gov/.

We take our response to the Coronavirus COVID-19 very seriously, and will continue to adopt measures designed to safely provide an uninterrupted banking experience for you and all of our customers.

For status updates in regards to Commerce Bank of Arizona’s response to Coronavirus COVID-19 disease, please refer to our website www.commercebankaz.com or contact our Main office at (520) 325-5200.  


Sincerely,

Chris Webster

President & CEO
Commerce Bank of Arizona Bank

 


March 13, 2020

Update to Our Customers about Coronavirus disease (COVID-19)

Dear Valued Customer,

With the rapidly developing situation surrounding COVID-19, we wanted to provide an update on what Commerce Bank of Arizona is doing in response to the threat of this virus. Please check this site for updates as events progress.

Our Commitment to Health and Safety:

Commerce Bank of Arizona (CBAZ) is committed to the health and well-being of our customers and employees. As you are aware, health officials are keeping a close watch on the spread of the Coronavirus COVID-19 in our nation, state and communities. Commerce Bank of Arizona plans to operate with a "business as usual" attitude. We will work to keep customers informed if guidance from these agencies warrants a change to how we operate.

What We are Doing

Our Pandemic Response Team is actively monitoring updates regarding the spread of the Coronavirus from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local agencies. We want to be sure our actions line up with the most current recommendations.

In an effort to mitigate the risks associated with the Coronavirus, CBAZ has the following measures in place:

  • Our branches are cleaned daily as part of normal business and we have recently implemented additional cleaning measures throughout our branches, including sanitizing commonly touched surfaces, such as door handles, teller stations, lobby writing stations, and Bankers' desks.
  • CBAZ employees are being encouraged to practice good health hygiene consistent with advice published by the CDC.
  • Technology – CBAZ uses a variety of technologies designed to provide banking service continuity and maintain high service standards. This includes online and mobile banking availability for our customers and an ability to work remotely, if necessary, for some of our employees.
  • Travel – CBAZ's Human Resources department is asking employees to carefully consider their travel plans and is actively monitoring international travel.
  • Third Parties – CBAZ is in communication with important service providers in an effort to verify appropriate plans are in place for those businesses.

What you can do:

We encourage you to access your account from home 24/7 using Online Banking or our Mobile App to view transactions, check balances, make payments, make deposits and more. If you visit our branches, consider using our drive-through lane or night drop, where available. We are here to provide excellent Customer Service as we always have. We are working with employees to ensure a safe environment for you to do your banking. We will continue to monitor the situation and evaluate additional measures to support our customers as needed. We truly appreciate your business. If you have questions, please do not hesitate to contact us at (520) 325-5200. We encourage customers to stay informed with information from the CDC at www.cdc.gov/coronavirus/2019-ncov.

We take preparation for the risks associated with the Coronavirus very seriously, and have taken a number of measures designed to provide an uninterrupted banking experience for you and all of our customers.

Sincerely,

Commerce Bank of Arizona Bank